My call is important to them.

32 minutes and 36 seconds - the amount of time I have been sitting on hold. I am trying to get all of the utilities set up at our house, so I started with the water company........33 minutes and 32 seconds ago. How long do you think I will spend on hold today? If the rest of the utilities take as long as this one, then I will spend at least 2-3 hours today listening to repetitive music and being reassured that "My call is important to them. They appreciate my patience. My call will get the time and attention that it deserves."